Novotel London West

1 Shortlands, London W68DR GB
4 Star Luxury property
Accor Launches All Stay Well:: All Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase one of the integrated program includes; Stringent new health & safety standards focused on 20 key touchpoints throughout the guest and employee journey, rollout of a new comprehensive, hands-on safety & hygiene training program, and more
Select your room:
10/26/2020 - 10/27/2020
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 79/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

92/100
1427 reviews

"Great location. Near public transport, airport, and train station." Central location with great sightseeing, dining out and shopping. So-so car access and parking. Parking should be cheaper.

Breakfast

81/100
1285 reviews

"Reasonably priced, tasty breakfasts."

Service

81/100
2547 reviews

"Friendly bar staff, but poorly rated management." Professional service with great waitstaff and management, but so-so housekeeping. Room service is average. Booking process should be better organized. Hotel security can be an issue. Concierge service could be more helpful.

WiFi

79/100
65 reviews

"Fast and cheap WiFi. Average wifi quality."

Room

59/100
2869 reviews

"Decently sized rooms with okay minibars." Decent beds, cleanliness, and kitchenettes. Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with subpar furniture and TVs. Great views, but older rooms with some complaints about A/C. Shower can be a problem.

Rated 71/100 based on reviews from business travelers.

"Good meeting & event facilities. Good internet service."

Location

85/100
186 reviews

"Great location with excellent sightseeing." Near to public transport and the airport. Pricey, inconvenient parking. Reasonably accessible by car.

Service

76/100
690 reviews

"Friendly bar staff, but poorly rated management." Professional service with great waitstaff and management, but so-so housekeeping. Booking process should be better organized. Room service is average. Hotel security can be an issue. Concierge service could be more helpful.

Breakfast

68/100
270 reviews

"Decent and moderately priced breakfast."

WiFi

68/100
24 reviews

"Regular internet service."

Value

54/100
131 reviews

"Fairly good value for money. Acceptable breakfast prices." Normally priced food.

Room

51/100
907 reviews

"Rooms and beds are adequate." Views are great, but rooms are outdated and poorly-maintained. Small rooms and poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Vibe

46/100
211 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Hotel is relatively luxurious.

Rated 78/100 based on reviews from families.

"Good restaurants & bars in the area. Near city centre."

Location

93/100
299 reviews

"Great location. Near public transport, airport, and train station." Central location with great sightseeing, dining out and shopping. So-so car access and parking. Parking should be cheaper.

Breakfast

90/100
325 reviews

"Tasty breakfast."

Service

83/100
511 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Management is acceptable. Room service is average. Booking process should be better organized.

WiFi

67/100
11 reviews

"Average wifi quality."

Room

58/100
529 reviews

"Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms." Views are great, but rooms are outdated and poorly-maintained. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Rated 80/100 based on reviews from couples.

"Good bar service. Great view."

Location

89/100
242 reviews

"Great location. Near public transport, airport, and train station." Pricey, inconvenient parking. Near downtown with great sightseeing and shopping. Reasonably accessible by car.

Service

83/100
409 reviews

"Friendly bar staff, but poorly rated management." Professional service with great waitstaff and management, but so-so housekeeping. Room service could have been improved. Booking process should be better organized.

Breakfast

79/100
208 reviews

"Reasonably priced, tasty breakfasts."

Room

65/100
463 reviews

"Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C." Amply-sized rooms with excellent beds and superb views. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

WiFi

65/100
8 reviews

"Average wifi quality."

Value

53/100
82 reviews

"Fairly good value for money. Acceptable breakfast prices." Normally priced food.

Rated 79/100 based on reviews from solo travelers.

"Train station is close. Professional service."

Location

95/100
76 reviews

"Great location. Close to public transport and the train."

Service

85/100
149 reviews

"Efficient, friendly service with a nice reception."

Breakfast

81/100
57 reviews

"Reasonably priced, tasty breakfasts."

Room

74/100
133 reviews

"Rooms are large and mostly clean, with great beds." Small rooms and poorly cleaned bathrooms. Poor quality, old rooms with low rated A/C and furniture. Shower can be a problem.

Vibe

52/100
30 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Hotel is relatively stylish.

Rated 75/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

92/100
117 reviews

"Good location, close to public transport." Near to downtown with good options for sightseeing.

Breakfast

81/100
128 reviews

"Tasty breakfast."

Service

81/100
218 reviews

"Professional and friendly staff at reception, but substandard management." Average wait staff and housekeeping.

Room

58/100
221 reviews

"Room relatively large and clean and beds are alright but lacking maintenance." Out-dated rooms with OK TV's, but poor furnishings and A/C.

Vibe

45/100
51 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Hotel is relatively stylish.

Rated 74/100 based on reviews from families.

"Professional service."

Location

91/100
38 reviews

"Good location, close to public transport."

Breakfast

85/100
57 reviews

"Tasty breakfast."

Service

84/100
84 reviews

"Efficient, friendly service with a nice reception."

Room

49/100
79 reviews

"Old rooms with lacking maintenance, furnishings, and bathroom cleanliness." Rooms are of average size, and moderately well-maintained, with nice beds.

Vibe

47/100
19 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 66/100 based on reviews from business travelers.

"Professional service."

Location

89/100
11 reviews

"Great location."

Service

80/100
35 reviews

"Efficient, friendly service with a nice reception."

Breakfast

74/100
12 reviews

"Tasty breakfast."

Room

57/100
37 reviews

"Rooms are quite clean and beds are standard." Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Vibe

46/100
8 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 77/100 based on reviews from couples.

"Great reception. Friendly service."

Location

93/100
16 reviews

"Good location, close to public transport."

Breakfast

81/100
12 reviews

"Tasty breakfast."

Service

78/100
29 reviews

"Friendly service and great reception."

Room

53/100
28 reviews

"Rooms are decently sized and clean enough, but bathrooms are low rated."

Rated 76/100 based on reviews from solo travelers.

"Great location. Fantastic service."

Service

78/100
5 reviews

"Fantastic service."

Rated 76/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

91/100
894 reviews

"Great location. Near public transport, airport, and train station." So-so car access and parking. Centrally located, near restaurants, bars, and shopping. Parking should be cheaper.

Service

80/100
1796 reviews

"Management seems lacking, with badly rated housekeeping, but friendly service." Reception, bar and restaurant service very professional. Booking process should be better organized. Room service is average. Hotel security can be an issue. Concierge service could be more helpful.

WiFi

79/100
52 reviews

"Fast and cheap WiFi. Average wifi quality."

Breakfast

77/100
767 reviews

"Reasonably priced, tasty breakfasts."

Room

58/100
2052 reviews

"Rooms amply-sized and moderately tidy with excellent views." Small rooms and poorly cleaned bathrooms. Rooms are older and poorly maintained, but kitchenettes are OK. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Rated 69/100 based on reviews from business travelers.

"Good meeting & event facilities."

Location

86/100
148 reviews

"Good location, close to public transport. Pricey, inconvenient parking." Reasonably accessible by car.

Service

75/100
597 reviews

"Friendly, professional service, especially at the bar and restaurant." Reception and housekeeping are average, but management is not great. Booking process should be better organized. Room service is average. Hotel security can be an issue.

WiFi

68/100
22 reviews

"Regular internet service."

Breakfast

66/100
227 reviews

"Decent and moderately priced breakfast."

Value

55/100
115 reviews

"Fairly good value for money. Acceptable breakfast prices." Normally priced food.

Vibe

51/100
165 reviews

"Decent vibe. Hotel could use some updating. Entrance area is ok." Relatively friendly Atmosphere. Hotel is relatively stylish. Hotel is relatively luxurious.

Room

51/100
775 reviews

"Rooms and beds are adequate." Views are great, but rooms are outdated and poorly-maintained. Small rooms and poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Rated 78/100 based on reviews from couples.

"Good bar service. Great shopping."

Location

87/100
175 reviews

"Great location near lots of shopping. Pricey, inconvenient parking." Close to public transport and the train. Reasonably accessible by car.

Service

83/100
288 reviews

"Friendly service, especially in the restaurant." Service is professional, especially at the bar, and reception is top-notch. Room service is average. Booking process should be better organized.

Breakfast

77/100
139 reviews

"Tasty yet pricey breakfasts."

WiFi

65/100
6 reviews

"Average wifi quality."

Room

64/100
347 reviews

"Rooms are clean enough, but old with subpar furniture." Amply-sized rooms with excellent beds and superb views. Poorly-maintained rooms, with substandard A/C and televisions. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Value

54/100
73 reviews

"Fairly good value for money. Normally priced food." High priced breakfast.

Rated 75/100 based on reviews from families.

"Good restaurants & bars in the area. Train station is close."

Location

92/100
128 reviews

"Great location, close to the train station. Average parking." Shopping, restaurants and bars in the area are great.

Breakfast

86/100
129 reviews

"Tasty breakfast."

Service

76/100
250 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Housekeeping can be a problem. Room service could have been improved.

WiFi

65/100
6 reviews

"Average wifi quality."

Room

54/100
257 reviews

"Rooms amply-sized and moderately tidy with excellent views." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Rated 81/100 based on reviews from solo travelers.

"Professional service. Friendly service."

Location

95/100
57 reviews

"Good location, close to public transport."

Service

90/100
117 reviews

"Efficient, friendly service with a nice reception."

Breakfast

82/100
42 reviews

"Tasty breakfast."

Room

75/100
109 reviews

"Rooms are large and mostly clean, with great beds." Small rooms and poorly cleaned bathrooms. Outdated, poorly maintained rooms with insufficient A/C. Shower can be a problem.

Vibe

53/100
20 reviews

"OK vibe and a friendly atmosphere. Hotel is relatively stylish." Hotel could use some updating.

Rated 76/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

93/100
38 reviews

"Good location, close to public transport."

Breakfast

84/100
58 reviews

"Tasty breakfast."

Service

84/100
53 reviews

"Friendly service and great reception."

Value

55/100
12 reviews

"Fairly good value for money."

Room

53/100
77 reviews

"Rooms are quite clean and beds are standard." Older, poorly maintained rooms, suboptimal bathrooms and A/C. Shower can be a problem.

Vibe

49/100
34 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating.

Rated 78/100 based on reviews from families.

"Friendly service. Great location."

Location

93/100
13 reviews

"Great location."

Breakfast

85/100
19 reviews

"Tasty breakfast."

Service

84/100
18 reviews

"Friendly service."

Room

51/100
21 reviews

"Rooms are decently sized and clean enough, but bathrooms are low rated."

Vibe

50/100
9 reviews

"Vibe is not too good."

Rated 76/100 based on reviews from couples.

"Friendly atmosphere. Great reception."

Location

92/100
10 reviews

"Great location."

Service

83/100
15 reviews

"Friendly service and great reception."

Breakfast

82/100
14 reviews

"Tasty breakfast."

Room

58/100
20 reviews

"Room is all right."

Vibe

52/100
7 reviews

"OK vibe and a friendly atmosphere."

Rated 71/100 based on reviews from business travelers.

"Great service. Breakfast is good."

Service

84/100
6 reviews

"Fantastic service."

Breakfast

82/100
7 reviews

"Tasty breakfast."

Cleanliness

54/100
6 reviews

"Quite clean."

Amenities

51/100
7 reviews

"Average hotel building."

Room

46/100
15 reviews

"Outdated rooms and bathrooms not up to standard."

Vibe

46/100
10 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 79/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

92/100
11 reviews

"Great location."

Breakfast

83/100
17 reviews

"Tasty breakfast."

Service

81/100
21 reviews

"Friendly service."

Comfort

58/100
9 reviews

"Comfortable."

Room

51/100
17 reviews

"Rooms are alright, but bathrooms are not great."

Vibe

44/100
5 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 85/100 based on reviews from families.

"Friendly service. Tasty breakfast."

Service

83/100
11 reviews

"Friendly service."

Breakfast

81/100
9 reviews

"Tasty breakfast."

Room

54/100
5 reviews

"Room is all right."

Rated 78/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

94/100
78 reviews

"Great location near lots of shopping." Near to public transport and the airport.

Service

91/100
127 reviews

"Efficient, friendly service with a nice reception."

Breakfast

86/100
97 reviews

"Tasty breakfast."

Room

70/100
141 reviews

"Rooms are generally OK but old with poor air conditioning and TV's." Excellent beds but poor furnishing, in big but poorly maintained rooms. Small rooms and poorly cleaned bathrooms.

Vibe

53/100
42 reviews

"Decent vibe. Hotel could use some updating."

Rated 81/100 based on reviews from families.

"Good access to airport. Great reception."

Location

94/100
27 reviews

"Good location, close to public transport."

Service

87/100
39 reviews

"Efficient, friendly service with a nice reception."

Breakfast

84/100
31 reviews

"Tasty breakfast."

Room

67/100
49 reviews

"Rooms are large and mostly clean, with great beds." Old, poorly-maintained rooms with deficient furniture and bathrooms.

Vibe

48/100
10 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 81/100 based on reviews from couples.

"Professional service. Comfortable beds."

Location

92/100
14 reviews

"Great location."

Service

84/100
30 reviews

"Service is professional and friendly."

Breakfast

83/100
20 reviews

"Tasty breakfast."

Room

60/100
26 reviews

"Rooms are large and mostly clean, with great beds." Outdated rooms and bathrooms not up to standard.

Cleanliness

60/100
16 reviews

"Room cleanliness is acceptable."

Vibe

51/100
10 reviews

"Decent vibe. Hotel could use some updating."

Rated 66/100 based on reviews from business travelers.

"Spacious rooms."

Location

93/100
7 reviews

"Great location."

Breakfast

82/100
5 reviews

"Tasty breakfast."

Service

81/100
14 reviews

"Friendly service."

Room

49/100
20 reviews

"Old, poorly maintained, but acceptably clean rooms."

Vibe

47/100
10 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 75/100 based on reviews from solo travelers.

"Fantastic service. Friendly service."

Service

82/100
7 reviews

"Fantastic service."

Room

56/100
6 reviews

"Room is all right."

Rated 80/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

94/100
40 reviews

"Great location. Close to public transport and the train."

Breakfast

83/100
19 reviews

"Tasty breakfast."

Service

82/100
22 reviews

"Friendly service."

Room

56/100
32 reviews

"Rooms are moderately sized and clean but could use some updates."

Vibe

46/100
7 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 75/100 based on reviews from families.

"Fantastic service. Great location."

Location

92/100
11 reviews

"Great location."

Breakfast

81/100
6 reviews

"Tasty breakfast."

Service

80/100
8 reviews

"Friendly service."

Comfort

62/100
7 reviews

"Rooms are big and moderately comfortable."

Room

55/100
11 reviews

"Big, decent rooms."

Rated 81/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

95/100
58 reviews

"Great location. Close to public transport and the train."

Breakfast

89/100
63 reviews

"Tasty breakfast."

Service

89/100
108 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Room

72/100
88 reviews

"Rooms are large and mostly clean, with great beds." Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Rated 81/100 based on reviews from families.

"Professional service. Great reception."

Location

94/100
32 reviews

"Good location, close to public transport."

Breakfast

86/100
31 reviews

"Tasty breakfast."

Service

85/100
44 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Room

57/100
38 reviews

"Mostly clean, large rooms, although aged with poor bathrooms."

Vibe

54/100
15 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."

Rated 79/100 based on reviews from couples.

"Great location. Great room."

Location

92/100
5 reviews

"Great location."

Service

83/100
11 reviews

"Friendly service."

Comfort

64/100
6 reviews

"Comfortable."

Room

57/100
11 reviews

"Room is all right."

Rated 73/100 based on reviews from business travelers.

"Friendly service. Great room."

Service

80/100
10 reviews

"Friendly service."

Cleanliness

61/100
5 reviews

"Quite clean."

Room

57/100
10 reviews

"Room is all right."

Rated 82/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

93/100
67 reviews

"Good location, close to public transport." Medium distance to city centre.

Service

88/100
96 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

84/100
46 reviews

"Tasty breakfast."

Room

62/100
82 reviews

"Rooms are of average size, and moderately well-maintained, with nice beds." Old, poorly-maintained rooms with deficient furniture and bathrooms.

Vibe

44/100
28 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating.

Rated 83/100 based on reviews from families.

"Comfortable beds."

Location

92/100
27 reviews

"Good location, close to public transport."

Service

85/100
37 reviews

"Friendly service and great reception."

Breakfast

82/100
24 reviews

"Tasty breakfast."

Room

59/100
33 reviews

"Average-sized rooms with great beds." Outdated room with poor bathrooms and substandard furniture.

Vibe

45/100
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 79/100 based on reviews from couples.

"Great reception. Friendly service."

Location

93/100
7 reviews

"Great location."

Service

80/100
13 reviews

"Great service, especially at reception."

Comfort

57/100
6 reviews

"Comfortable."

Room

50/100
10 reviews

"Room needs to be improved."

Rated 78/100 based on reviews from business travelers.

"Fantastic service."

Service

84/100
8 reviews

"Fantastic service."

Room

54/100
12 reviews

"Room is all right."

Rated 84/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

90/100
52 reviews

"Great location near shopping and public transport." Reasonably accessible by car.

Breakfast

79/100
41 reviews

"Reasonably priced, tasty breakfasts."

Service

79/100
32 reviews

"Efficient, friendly service with a nice reception."

Room

59/100
49 reviews

"Rooms and beds are adequate." Outdated room with poor bathrooms and substandard furniture.

Rated 73/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

91/100
49 reviews

"Great location. Close to public transport and the train." Good shopping and sightseeing.

Breakfast

82/100
25 reviews

"Tasty breakfast."

Service

78/100
47 reviews

"Professional service and good reception, but so-so housekeeping."

Room

56/100
74 reviews

"Rooms are large and mostly clean, with great beds." Small bathrooms and poor room maintenance. Shower can be a problem.

Vibe

51/100
23 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."

Rated 76/100 based on reviews from families.

"Train station is close. Tasty breakfast."

Location

91/100
13 reviews

"Great location, close to the train station."

Service

82/100
13 reviews

"Friendly service."

Breakfast

81/100
6 reviews

"Tasty breakfast."

Room

53/100
20 reviews

"Rooms are okay but needing better maintenance, with subpar bathrooms."

Vibe

49/100
5 reviews

"Vibe is not too good."

Rated 66/100 based on reviews from business travelers.

"Great reception. Tasty breakfast."

Breakfast

83/100
5 reviews

"Tasty breakfast."

Service

80/100
8 reviews

"Great service, especially at reception."

Room

50/100
18 reviews

"Rooms are alright, but bathrooms are not great."

Amenities

50/100
6 reviews

"Hotel buildings could use some improvement."

Vibe

45/100
5 reviews

"Vibe is not too good."

Rated 77/100 based on reviews from solo travelers.

"Great location. Fantastic service."

Location

93/100
6 reviews

"Great location."

Service

78/100
8 reviews

"Fantastic service."

Room

52/100
6 reviews

"Room is all right."

Review Semantics by TrustYou

Details / Other expenses

Meeting space: 6036 sq. feet
Event space: Holds 1000 people
Policies / Expenses
Total taxes: 20.00%
Total misc. fees: £0.00 GBP
(mandatory resort fees/taxes)

Pet friendly?

Sorry but pets are not allowed.

About Novotel

  • Business and leisure hotel with locations in major international cities, business districts and tourist destinations
  • Spacious guestrooms in a contemporary design with eco-friendly amenities
  • Free Wi-Fi services and plenty of outlets
  • 4 breakfast options: early bird, city breakfast, buffet breakfast, room service and 3 lunch/dinner options: restaurant, bar, and in-room service
  • Uniquely designed meeting room spaces
  • Great accomodation offers for families including breakfast for 2 children under 16 per adult room, late Sunday check-out time (5pm), giveaways and play areas, as well as special kid's menus and baby equipment
  • Fitness and wellness areas

The Novotel highlights above are subject to change without notice.