Novotel London West

1 Shortlands, London W68DR GB
4.0 Star Hotel
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12/06/2019 - 12/07/2019
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

78
Good

Summary of 13,349 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 78/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

91/100
1943 reviews

"Great location. Near to public transport and the airport." Pricey, inconvenient parking. Reasonably central, close to shopping, restaurants, and bars. Reasonably accessible by car.

Service

81/100
3665 reviews

"Friendly and professional bar service and reception." Decent waitstaff and management. Room service is average. Booking process should be better organized. Hotel security can be an issue. Concierge service could be more helpful. Recreation staff is ok. Average tour guide.

Breakfast

80/100
1896 reviews

"Reasonably priced, tasty breakfasts."

WiFi

80/100
104 reviews

"Fast and cheap WiFi. Average wifi quality."

Room

59/100
4079 reviews

"Great views, with average beds, relatively well-sized and tidy enough." Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

Rated 71/100 based on reviews from business travelers.

"Good fitness area. Good meeting & event facilities."

Location

83/100
226 reviews

"Good location, more or less central." Near public transport, airport, and train station. Pricey, inconvenient parking. Reasonably accessible by car.

Wellness

78/100
31 reviews

"Awesome wellness and fitness areas."

Service

74/100
906 reviews

"Service is professional and friendly." Decent management, reception, and restaurant service. Average bar service and housekeeping. Room service is average. Booking process should be better organized. Concierge service could be more helpful. Hotel security can be an issue.

WiFi

70/100
34 reviews

"Good internet service. Average wifi quality."

Breakfast

67/100
375 reviews

"Decent and moderately priced breakfast."

Room

53/100
1180 reviews

"Great views, with average beds, relatively well-sized and tidy enough." Inadequate minibars in older, poorly-maintained rooms. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

Cleanliness

51/100
437 reviews

"Bathrooms, dining area untidy; rooms relatively untidy." Hotel facilities could use a good clean.

Value

48/100
164 reviews

"Value for money could be better. Acceptable breakfast prices." Normally priced food.

Vibe

45/100
281 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Hotel is relatively luxurious.

Rated 78/100 based on reviews from families.

"Affordable beverage prices. Good restaurants & bars in the area."

Location

92/100
373 reviews

"Great location." Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Reasonably accessible by car.

Breakfast

89/100
457 reviews

"Reasonably priced, tasty breakfasts."

Service

85/100
784 reviews

"Friendly and professional bar service and reception." Average wait staff and housekeeping. Room service could have been improved. Booking process should be better organized.

WiFi

67/100
11 reviews

"Average wifi quality."

Room

58/100
735 reviews

"Beds and views are impressive, but cleanliness just so-so." Poorly-maintained rooms with subpar furniture and TVs. Small rooms and poorly cleaned bathrooms. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem.

Rated 79/100 based on reviews from couples.

"Good alcoholic drinks. Good bar service."

Location

90/100
273 reviews

"Great location near the airport. Pricey, inconvenient parking." Centrally located, near restaurants, bars, and shopping. Reasonably accessible by car.

Service

83/100
541 reviews

"Friendly and professional bar service and reception." Decent waitstaff and management. Room service is average. Booking process should be better organized.

Breakfast

81/100
300 reviews

"Reasonably priced, tasty breakfasts."

WiFi

66/100
12 reviews

"Average wifi quality."

Room

64/100
604 reviews

"Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C." Amply-sized rooms with excellent beds and superb views. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Value

53/100
104 reviews

"Fairly good value for money. Acceptable breakfast prices." Normally priced food.

Rated 81/100 based on reviews from solo travelers.

"Great view. Great shopping."

Location

97/100
77 reviews

"Great location near shopping and public transport."

Service

86/100
171 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

78/100
71 reviews

"Tasty breakfast."

Room

73/100
167 reviews

"Rooms are large and clean enough, with great views." Guests had problems with furnishing, A/C, and cleanliness of the bathrooms. Old, poorly maintained rooms. Shower can be a problem.

WiFi

66/100
6 reviews

"Regular internet service."

Vibe

55/100
32 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Hotel is relatively stylish.

Rated 75/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

90/100
137 reviews

"Good location, close to public transport." Near to the city centre with good shopping options nearby. Parking is rare.

Breakfast

84/100
172 reviews

"Tasty breakfast."

Service

83/100
262 reviews

"Reception and restaurant service are professional and friendly."

Room

60/100
285 reviews

"Room size and cleanliness are OK, but furnishings and A/C are lacking." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Excellent beds and great views.

Vibe

49/100
62 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Hotel is relatively stylish.

Rated 77/100 based on reviews from families.

"Tasty breakfast."

Location

89/100
51 reviews

"Good location, close to public transport."

Breakfast

87/100
72 reviews

"Tasty breakfast."

Service

87/100
105 reviews

"Efficient, friendly service with a nice reception."

Room

57/100
100 reviews

"Rooms are of average size, and moderately well-maintained, with nice beds." Old rooms with lacking maintenance, furnishings, and bathroom cleanliness.

Vibe

51/100
19 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."

Rated 66/100 based on reviews from business travelers.

"Location is great. Good service."

Location

87/100
10 reviews

"Great location."

Service

79/100
39 reviews

"Efficient, friendly service with a nice reception."

Breakfast

75/100
19 reviews

"Tasty breakfast."

Room

58/100
51 reviews

"Rooms are relatively clean, but badly-maintained and outdated, with poor bathrooms."

Vibe

46/100
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 78/100 based on reviews from couples.

"Near city centre. Friendly atmosphere."

Location

93/100
14 reviews

"Good location, close to public transport."

Breakfast

80/100
19 reviews

"Tasty breakfast."

Service

78/100
36 reviews

"Efficient, friendly service with a nice reception."

Room

56/100
37 reviews

"Rooms are of average size, and moderately well-maintained, with nice beds." Poor maintenance in rooms and bathrooms.

Vibe

50/100
10 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."

Rated 75/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

90/100
1212 reviews

"Great location near the airport. Pricey, inconvenient parking." Central location with great sightseeing, dining out and shopping. Reasonably accessible by car.

Wellness

81/100
58 reviews

"Awesome wellness and fitness areas."

Service

79/100
2532 reviews

"Friendly and professional bar service and reception." Decent waitstaff and management. Housekeeping is satisfactory. Room service could have been improved. Booking process should be better organized. Hotel security can be an issue. Concierge service is average. Average tour guide.

WiFi

78/100
80 reviews

"Fast and cheap WiFi. Average wifi quality."

Breakfast

76/100
1125 reviews

"Reasonably priced, tasty breakfasts."

Room

58/100
2909 reviews

"Rooms amply-sized and moderately tidy with excellent views." Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with inadequate A/C and bad minibars. Outdated rooms with substandard TVs, kitchenettes and furnishings. Shower can be a problem.

Rated 68/100 based on reviews from business travelers.

"Good fitness area. Great wellness & sports facilities."

Location

84/100
178 reviews

"Good location, close to public transport. Pricey, inconvenient parking." Reasonably accessible by car. Medium distance to city centre.

Wellness

78/100
27 reviews

"Awesome wellness and fitness areas."

Service

74/100
772 reviews

"Service is professional and friendly." Decent management, reception, and restaurant service. Average bar service and housekeeping. Room service is average. Booking process should be better organized. Hotel security can be an issue.

WiFi

69/100
30 reviews

"Average wifi quality."

Breakfast

65/100
310 reviews

"Decent and moderately priced breakfast."

Cleanliness

52/100
379 reviews

"Bathrooms, dining area untidy; rooms relatively untidy." Hotel facilities could use a good clean.

Room

52/100
993 reviews

"Views are good, menus are average, and rooms are acceptably clean." Outdated, badly maintained rooms with poor furniture. Small rooms and poorly cleaned bathrooms. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

Value

49/100
138 reviews

"Value for money could be better. Acceptable breakfast prices." Normally priced food.

Vibe

48/100
222 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Hotel is relatively luxurious.

Rated 77/100 based on reviews from couples.

"Good alcoholic drinks. Great shopping."

Location

88/100
197 reviews

"Great location. Pricey, inconvenient parking." Centrally located, near restaurants, bars, and shopping. Reasonably accessible by car.

Service

82/100
388 reviews

"Friendly and professional bar service and reception." Decent waitstaff and management. Room service is average. Booking process should be better organized.

Breakfast

78/100
201 reviews

"Reasonably priced, tasty breakfasts."

WiFi

66/100
10 reviews

"Average wifi quality."

Room

63/100
454 reviews

"Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C." Amply-sized rooms with excellent beds and superb views. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Rated 74/100 based on reviews from families.

"Good access to airport. Affordable beverage prices."

Location

92/100
155 reviews

"Good location, close to public transport. Pricey, inconvenient parking." Near city centre with great sightseeing and nearby restaurants. Reasonably accessible by car.

Breakfast

85/100
172 reviews

"Reasonably priced, tasty breakfasts."

Service

80/100
374 reviews

"Friendly and professional bar service and reception." Housekeeping is satisfactory. Booking process should be better organized. Room service could have been improved.

Wellness

79/100
6 reviews

"Awesome wellness and fitness areas."

WiFi

66/100
6 reviews

"Average wifi quality."

Room

56/100
356 reviews

"Rooms amply-sized and moderately tidy with excellent views." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Rated 81/100 based on reviews from solo travelers.

"Great view. Professional service."

Location

95/100
55 reviews

"Good location, close to public transport."

Service

92/100
139 reviews

"Efficient, friendly service with a nice reception."

Breakfast

78/100
55 reviews

"Tasty breakfast."

Room

73/100
143 reviews

"Rooms are large and clean enough, with great views." Guests had problems with furnishing, A/C, and cleanliness of the bathrooms. Old, poorly maintained rooms. Shower can be a problem.

WiFi

66/100
5 reviews

"Regular internet service."

Cleanliness

65/100
55 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Vibe

54/100
25 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Hotel is relatively stylish.

Rated 76/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

91/100
56 reviews

"Good location, close to public transport. Parking is rare."

Breakfast

85/100
94 reviews

"Tasty breakfast."

Service

85/100
96 reviews

"Friendly service and great reception."

WiFi

66/100
5 reviews

"Regular internet service."

Room

58/100
111 reviews

"Awesome beds, and reasonably clean rooms." Guests had problems with furnishing, A/C, and cleanliness of the bathrooms. Old, poorly maintained rooms. Shower can be a problem.

Value

52/100
17 reviews

"Fairly good value for money."

Vibe

50/100
40 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Entrance area is ok.

Rated 78/100 based on reviews from families.

"Friendly service. Great location."

Location

92/100
20 reviews

"Good location, close to public transport."

Breakfast

84/100
32 reviews

"Tasty breakfast."

Service

83/100
33 reviews

"Friendly service and great reception."

Value

55/100
6 reviews

"Fairly good value for money."

Room

55/100
33 reviews

"Bathrooms not great but beds are good, and room acceptably clean."

Vibe

50/100
8 reviews

"Vibe is not too good."

Rated 81/100 based on reviews from couples.

"Friendly atmosphere. Comfortable beds."

Location

91/100
9 reviews

"Great location."

Service

83/100
19 reviews

"Friendly service and great reception."

Breakfast

82/100
20 reviews

"Tasty breakfast."

Cleanliness

58/100
10 reviews

"Room cleanliness is acceptable."

Room

57/100
26 reviews

"Awesome beds, and reasonably clean rooms."

Vibe

55/100
9 reviews

"OK vibe and a friendly atmosphere."

Rated 65/100 based on reviews from business travelers.

"Great service. Breakfast is good."

Service

84/100
9 reviews

"Friendly service."

Breakfast

81/100
8 reviews

"Tasty breakfast."

Cleanliness

49/100
5 reviews

"Could use a good cleaning."

Room

45/100
17 reviews

"Outdated rooms and bathrooms not up to standard."

Vibe

45/100
11 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

43/100
9 reviews

"Hotel buildings could use some improvement."

Rated 83/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

92/100
14 reviews

"Great location."

Breakfast

84/100
29 reviews

"Tasty breakfast."

Service

81/100
35 reviews

"Professional and warm service and acceptable housekeeping."

Value

58/100
6 reviews

"Fairly good value for money."

Room

55/100
24 reviews

"Rooms are an okay size but the bathrooms are poorly reviewed."

Rated 84/100 based on reviews from families.

"Fantastic service. Friendly service."

Service

82/100
17 reviews

"Friendly service."

Breakfast

82/100
14 reviews

"Tasty breakfast."

Room

51/100
6 reviews

"Room is all right."

Rated 76/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

94/100
127 reviews

"Great location somewhat accessible by car." Reasonably central, close to shopping, restaurants, and bars.

Service

90/100
217 reviews

"Efficient, friendly service with a nice reception." Room service could have been improved.

Breakfast

88/100
160 reviews

"Tasty breakfast."

Cleanliness

66/100
107 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

WiFi

66/100
7 reviews

"Average wifi quality."

Room

60/100
242 reviews

"Rooms and beds are adequate." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

Vibe

50/100
62 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Entrance area is ok.

Rated 79/100 based on reviews from families.

"Great shopping. Great reception."

Location

92/100
36 reviews

"Great location near lots of shopping."

Service

89/100
73 reviews

"Efficient, friendly service with a nice reception."

Breakfast

85/100
54 reviews

"Tasty breakfast."

Cleanliness

64/100
34 reviews

"Room cleanliness is acceptable."

Room

60/100
87 reviews

"Rooms are of average size, and moderately well-maintained, with nice beds." Outdated, insufficiently maintained rooms with poorly rated bathrooms. People dislike the TVs, A/C, and furniture.

Vibe

54/100
15 reviews

"Decent vibe. Hotel could use some updating."

Rated 80/100 based on reviews from couples.

"Terrific location. Great service."

Location

91/100
22 reviews

"Good location, close to public transport."

Service

85/100
39 reviews

"Service is professional and friendly."

Breakfast

83/100
31 reviews

"Tasty breakfast."

Cleanliness

60/100
18 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Room

58/100
36 reviews

"Rooms spacious and relatively tidy." Old, poorly-maintained rooms with deficient furniture and bathrooms.

Vibe

47/100
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 61/100 based on reviews from business travelers.

"Professional service."

Location

91/100
9 reviews

"Great location."

Breakfast

79/100
10 reviews

"Tasty breakfast."

Service

78/100
25 reviews

"Efficient, friendly service with a nice reception."

Cleanliness

56/100
11 reviews

"Room cleanliness is acceptable."

Room

49/100
36 reviews

"Old, poorly-maintained rooms with deficient furniture and bathrooms." Room cleanliness is acceptable.

Vibe

47/100
16 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 78/100 based on reviews from solo travelers.

"Great location. Friendly service."

Location

92/100
7 reviews

"Great location."

Service

83/100
5 reviews

"Fantastic service."

Breakfast

79/100
5 reviews

"Tasty breakfast."

Room

55/100
7 reviews

"Room is all right."

Comfort

55/100
5 reviews

"Comfortable."

Rated 77/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

92/100
41 reviews

"Great location. Near public transport, airport, and train station."

Breakfast

83/100
15 reviews

"Tasty breakfast."

Service

82/100
25 reviews

"Friendly service."

Cleanliness

66/100
15 reviews

"Moderately clean hotel facilities."

Value

62/100
15 reviews

"Fairly good value for money."

Room

57/100
35 reviews

"Medium sized, yet old rooms with poorly rated bathrooms."

Vibe

46/100
13 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 71/100 based on reviews from families.

"Fantastic service. Friendly service."

Location

92/100
7 reviews

"Great location."

Breakfast

82/100
6 reviews

"Tasty breakfast."

Service

77/100
6 reviews

"Fantastic service."

Room

51/100
8 reviews

"Average sized rooms."

Rated 81/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

95/100
73 reviews

"Good location, close to public transport."

Service

91/100
155 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

89/100
95 reviews

"Tasty breakfast."

Room

71/100
124 reviews

"Excellent rooms with wonderful beds." Rooms are okay but insufficiently maintained. Outdated room with poor bathrooms and substandard furniture.

Cleanliness

67/100
62 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Rated 82/100 based on reviews from families.

"Professional service."

Location

93/100
36 reviews

"Good location, close to public transport."

Service

88/100
71 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

87/100
50 reviews

"Tasty breakfast."

Cleanliness

67/100
33 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Room

56/100
55 reviews

"Fine room size and cleanliness." Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Vibe

51/100
16 reviews

"Decent vibe. Hotel could use some updating."

Rated 73/100 based on reviews from business travelers.

"Friendly service. Tasty breakfast."

Breakfast

78/100
7 reviews

"Tasty breakfast."

Service

77/100
10 reviews

"Friendly service."

Room

55/100
18 reviews

"Room cleanliness is acceptable."

Cleanliness

54/100
8 reviews

"Room cleanliness is acceptable."

Vibe

50/100
6 reviews

"Decent vibe."

Rated 77/100 based on reviews from couples.

"Great reception. Great location."

Service

84/100
9 reviews

"Fantastic service."

Room

59/100
10 reviews

"Room is all right."

Rated 79/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

91/100
11 reviews

"Great location."

Service

82/100
20 reviews

"Fantastic service."

Breakfast

79/100
20 reviews

"Tasty breakfast."

Cleanliness

58/100
9 reviews

"Room cleanliness is acceptable."

Room

51/100
20 reviews

"Awesome beds, and reasonably clean rooms." Rooms need regular maintenance.

Rated 78/100 based on reviews from families.

"Fantastic service. Great location."

Service

83/100
5 reviews

"Fantastic service."

Breakfast

83/100
6 reviews

"Tasty breakfast."

Cleanliness

58/100
5 reviews

"Room cleanliness is acceptable."

Room

51/100
6 reviews

"Room cleanliness is acceptable."

Rated 82/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

93/100
100 reviews

"Good location, close to public transport." Medium distance to city centre.

Service

90/100
166 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

87/100
79 reviews

"Tasty breakfast."

Room

66/100
109 reviews

"Rooms are of average size, and moderately well-maintained, with nice beds." Old, poorly-maintained rooms with deficient furniture and bathrooms.

Vibe

50/100
34 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating.

Rated 82/100 based on reviews from families.

"Professional service. Great location."

Location

90/100
34 reviews

"Good location, close to public transport."

Service

87/100
68 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

82/100
35 reviews

"Tasty breakfast."

Room

63/100
41 reviews

"Rooms are of average size, and moderately well-maintained, with nice beds." Outdated rooms and bathrooms not up to standard.

Vibe

50/100
13 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 80/100 based on reviews from couples.

"Comfortable beds. Great location."

Location

91/100
10 reviews

"Great location."

Breakfast

83/100
7 reviews

"Tasty breakfast."

Service

81/100
23 reviews

"Friendly service and great reception."

Room

51/100
16 reviews

"Room is all right."

Vibe

49/100
5 reviews

"Vibe is not too good."

Rated 78/100 based on reviews from business travelers.

"Great service."

Service

85/100
15 reviews

"Friendly service and great reception."

Cleanliness

55/100
7 reviews

"Room cleanliness is acceptable."

Room

54/100
17 reviews

"Rooms are fairly clean, though poorly-maintained."

Rated 77/100 based on reviews from solo travelers.

"Tasty breakfast. Great reception."

Service

79/100
6 reviews

"Fantastic service."

Rated 84/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

88/100
72 reviews

"Great location. Near to public transport and the airport." Good shopping, and reasonably central location.

Breakfast

81/100
57 reviews

"Reasonably priced, tasty breakfasts."

Service

75/100
45 reviews

"Efficient, friendly service with a nice reception."

Value

64/100
27 reviews

"Fairly good value for money. Acceptable breakfast prices."

Room

63/100
72 reviews

"Fine room size and cleanliness." Outdated rooms with small bathrooms and poor furniture.

Vibe

54/100
27 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."

Rated 73/100 based on reviews from all travelers.

"Good family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation."

Location

89/100
68 reviews

"Great location near lots of shopping. Train station is close."

Breakfast

81/100
38 reviews

"Tasty breakfast."

Service

68/100
84 reviews

"Service is adequate." Professional, friendly service, good reception, and decent housekeeping.

Room

63/100
109 reviews

"Rooms are large and mostly clean, with great beds." Guests complain about bathrooms, minibars, and general room maintenance. Shower can be a problem.

Vibe

55/100
27 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Entrance area is ok.

Rated 75/100 based on reviews from families.

"Comfortable beds. Friendly service."

Location

90/100
18 reviews

"Great location."

Service

81/100
25 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Breakfast

78/100
11 reviews

"Tasty breakfast."

Room

55/100
31 reviews

"Rooms acceptably clean, but needing maintenance, with poor bathrooms." Shower can be a problem.

Vibe

50/100
7 reviews

"Vibe is not too good."

Rated 68/100 based on reviews from business travelers.

"Spacious rooms. Great reception."

Location

84/100
7 reviews

"Great location."

Breakfast

83/100
8 reviews

"Tasty breakfast."

Service

77/100
16 reviews

"Great service, especially at reception."

Cleanliness

54/100
9 reviews

"Room cleanliness is acceptable."

Room

53/100
21 reviews

"Fairly clean rooms, but inadequate bathrooms."

Rated 77/100 based on reviews from couples.

"Great location. Tasty breakfast."

Location

91/100
5 reviews

"Great location."

Service

84/100
6 reviews

"Fantastic service."

Room

56/100
8 reviews

"Rooms are alright, but bathrooms are not great."

Review Semantics by TrustYou

Customer reviews of Novotel London West

Value
Rooms
Cleanliness
Service
Excellent
1368
Very Good
2105
Average
911
Poor
338
Terrible
211
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Recent Reviews:
Harriwill
Trip type:
Family
Weekend Visit
Dec 3, 2019
We are just coming to the end of a two day visit at the Novotel in Hammersmith for a family of four. The location is very good and is two... more »
306hammada
Trip type:
Business
Hammad
Dec 3, 2019
I have checked in with a guy called Mohsen, he was very kind and helpful and the hotel facilities was good and they have a ice restaurants. My only comment... more »
BastienR145
Montlucon, France
Very nice rooms and staff
Dec 3, 2019
We were welcomed by Lorena, who has been very kind and attentive to us. We were upgraded, and very happy about the room: super comfort, quiet (AC and noise insulation).... more »
jackie h
newport, gwent
Not 4 Star
Dec 2, 2019
A very disappointing visit, and nowhere near the quality expected of the Novotel brand. The worst thing was the breakfast, I've had much better in many 3 star hotels. The... more »
hannoz76
Great Place To Stay
Dec 2, 2019
Stayed there for the first time for a convention. Vey nice room with a comfortable bed. The staff was very friendly and helpful (Mohsin at reception was very kind), keeping... more »
1-5 of 4,933 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Details / Other expenses

Meeting space: 6036 sq. feet
Event space: Holds 1000 people
Policies / Expenses
Total taxes: 20.00%
Total misc. fees: £0.00 GBP
(mandatory resort fees/taxes)

About Novotel

  • Business and leisure hotel with locations in major international cities, business districts and tourist destinations
  • Spacious guestrooms in a contemporary design with eco-friendly amenities
  • Free Wi-Fi services and plenty of outlets
  • 4 breakfast options: early bird, city breakfast, buffet breakfast, room service and 3 lunch/dinner options: restaurant, bar, and in-room service
  • Uniquely designed meeting room spaces
  • Great accomodation offers for families including breakfast for 2 children under 16 per adult room, late Sunday check-out time (5pm), giveaways and play areas, as well as special kid's menus and baby equipment
  • Fitness and wellness areas

The Novotel highlights above are subject to change without notice.